Congratulations on becoming part of the Marvel Heroes Founders Program! Follow the steps below to make redeeming your key quick and easy. Remember, your Founders Pack items will not appear on your account until Early Game Access begins. If you are invited to Closed Beta, your account there will not have your Founders Pack items on it - they will be added when Early Game Access begins.
Reminder: If you have a Premium or Ultimate Pack key you will automatically receive closed beta access when you redeem your key! Check "MY DOWNLOADS" afterwards for the game client.
Have an account?
To redeem your Founder's Pack key, please click HERE to log into your account. Once logged in, click "REDEEM KEY" on the right-hand menu and enter the key including the dashes (with no extra spaces). Once redeemed you will see your purchase under your Order History on your Account Summary page.
Don't have account yet?
If you do not have a Marvel Heroes account, Please click HERE to begin the registration process. Once complete, click "REDEEM KEY" on the right-hand menu and enter the key including the dashes (with no extra spaces). Once redeemed you will see your purchase under your Order History on your Account Summary page.
If you have any trouble redeeming your key exactly as shown with dashes, please ensure there are no spaces before or after. If your key still gives an error, please contact Customer Support at email@example.com. Please include the following in your email:
- The full key as displayed
- The day/date you received the key
- The error message you are receiving
- The email address for your account (if different from the one you contact from)
The more information you can provide, the quicker Customer Support will be able to assist you with the issue.
Please Remember: All Founder's Pack keys are non-refundable and valid through 8/30/13. Please assure you redeem your key before then.