Out-of-date drivers can cause a wide variety of issues, and are one of the first things to check when Marvel Heroes is having issues. If you received a message in Marvel Heroes or you were sent a link to this page, please read the instructions below carefully. It will help you check and update your drivers.

Please keep in mind that even new computers can have out-of-date drivers and "Windows Update" will not install the latest drivers from the manufacturer (which is what you need).

Outdated drivers can (and will) create technical issues including crashes, slow frame rate, visual errors, and "black screens" in Marvel Heroes.

The information below applies to Windows XP, Vista, 7, and 8.

Video Drivers

How to update your drivers:
Start by checking and identify your video card and current driver versions:

  • Hold the Windows + R keys.
  • Type DxDiag and click OK.
  • Click on the Display tab.
  • Your video card Name and Manufacturer will be listed in the Device section.
  • The version (and date) of the video driver you have installed will be listed along with the brand of card on the right side of the screen in the driver box

To obtain the most up-to-date video drivers, you will need to go to the driver manufacturer's website.

Here are links to get the latest drivers for each major manufacturer:

DirectX Version

While Marvel Heroes should check (and upgrade) your DirectX installation when it installs, there may be times when you will want to check your own DirectX version:

  • Hold the Windows + R keys.
  • Type DxDiag and click OK.
  • Click on the System tab
  • In the System Information section you will find the DirectX version number

The version number should match the following based on operating system

  • Windows XP: DirectX 9.0c
  • Windows Vista, 7, or 8: DirectX 11

If you find you need to update DirectX please go HERE